The Studio House · Warminster
Version 1.0
These terms form the agreement between the owners of The Studio House, Warminster ("we", "us", "the hosts") and the person making the booking ("you", "the lead guest"). By sending a booking request and ticking to accept these terms, you confirm that you are 18 or over and that you agree to these terms on behalf of everyone in your party. It is your responsibility to make sure everyone staying understands and follows them.
The Studio House is let on a short-term basis as a licence to occupy — the same kind of arrangement under which people stay in a hotel. Whether your stay is a holiday, a short break or a business trip, your main home is elsewhere and your stay is short-term. It is not a residential tenancy: it does not create an assured tenancy (or any other tenancy that would give you security of tenure) and gives no right to remain after your booked dates.
Sending a booking request through our website costs nothing and does not confirm anything by itself — it simply asks us to hold your dates while we check availability.
Your booking is only confirmed once both of these have happened:
Until then there is no binding booking, and we may decline a request without giving a reason (for example if the dates are no longer free). If your payment is not completed, the dates are released.
The total shown when you book is the full price for your stay for the party and options you selected (including any dog, extra-guest or offer-code adjustments). We confirm the final total when we accept your request.
Payment is taken in full at the point we confirm, through Stripe's secure checkout. Your card details are entered on Stripe's own page and are never seen or stored by us or by this website. Payment goes to the hosts' account via Stripe.
Please tell us as soon as possible, by email, if you need to cancel. Cancellation takes effect from the time we receive your written notice.
If you'd like to move your dates rather than cancel, just ask — we'll do our best to accommodate a change, subject to availability, though we can't always guarantee it.
We strongly recommend taking out travel / cancellation insurance, as it can cover you for cancellation reasons outside this policy.
We'd only cancel in genuinely exceptional circumstances (for example serious damage to the property, or events beyond our reasonable control such as fire, flood, or a legal restriction on letting). If that happens we'll tell you as soon as we can and refund everything you've paid in full. Except where we're at fault, our responsibility to you is limited to that refund, and we won't be liable for other costs such as travel or alternative accommodation.
These times let us clean and prepare the property between guests. If you'd like to arrive earlier or leave later, ask us in advance and we'll help where we can.
The Studio House sleeps a maximum of 4 guests. You book as the lead guest on behalf of your whole party, and only members of your party may stay overnight. You're responsible for everyone in your party and for making sure the number staying never goes above 4. Please don't use the property for parties, events or any commercial purpose. We may end a stay without refund if the property is significantly over-occupied or used in a way that wasn't agreed.
We welcome one well-behaved dog per stay (£15 for the stay), which must be included in your booking. Please:
You're responsible for any damage or extra cleaning caused by your dog. Assistance dogs are always welcome and aren't counted as the one dog or charged — just let us know.
Smoking and vaping are not permitted anywhere inside the property. If there's evidence of smoking or vaping indoors, we'll charge the reasonable cost of the extra cleaning and airing needed to put it right, plus any nights we're unable to re-let the property while that's done. This is charged through the same secure Stripe link as any other after-stay cost.
Please treat The Studio House as you would your own home and leave it reasonably clean and tidy. You agree to:
You're responsible for any loss or damage beyond normal wear and tear, and for any extra cleaning caused by the stay. We don't take a security deposit up front; instead, if there's damage or significant extra cleaning, we'll let you know and send a separate secure Stripe payment link for the reasonable cost.
Please don't charge electric vehicles at the property. The property's sockets and household extension leads are not designed for the sustained high load of EV charging — using them for that is a genuine fire risk (including running a cable out through a window or door), so it isn't permitted. Please use a public charge point instead; we're happy to point you to the nearest ones.
The Studio House is in a residential area, so please be considerate of neighbours — particularly with noise between 10:00pm and 8:00am. We may ask a party to leave, without refund, if behaviour is causing a nuisance, endangering the property, or breaching these terms.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be limited or excluded.
Subject to that, you use the property and its facilities at your own risk, and we aren't responsible for personal belongings, vehicles or their contents, or for loss or injury that isn't caused by our negligence or breach of these terms. Where we are liable, our liability won't exceed the total you paid for the booking.
We want you to have a great stay. If something isn't right, please tell us during your stay so we have the chance to fix it. It's much harder for us to put things right after you've left.
We (the owners of The Studio House, Warminster) are responsible for the personal information you give us, and we take looking after it seriously. This section explains what we collect, why, and your rights. If you have any questions, email us at TheStudioHouseWarminster@hotmail.com.
What we collect. The details you enter when you book: your name, email address, and the details of your stay (dates, number of guests, whether you're bringing a dog and its name, and any message or reason for your stay you choose to share). When you pay, your card details are entered directly on Stripe's secure checkout — we never see or store them.
Why we use it, and our legal basis. We use your information to take and manage your booking and to contact you about your stay. This is to carry out our booking agreement with you, and to take steps at your request before it's made. We also keep basic booking and payment records to meet our legal and tax obligations.
Who we share it with. We don't sell your information or share it for marketing. We use a small number of trusted providers to run the booking system on our behalf: Cloudflare (hosts the website and stores booking details), Resend (sends the booking emails), and Stripe (handles card payments). Each only processes your information to provide these services. Some may process data on servers outside the UK; where they do, appropriate safeguards are in place.
How long we keep it. We keep your booking information only as long as we need it to manage your stay and to meet our legal and accounting obligations, then delete it. The live booking record in our system is removed automatically a short time after your stay.
Your rights. You can ask us for a copy of the information we hold about you, to correct it, or to delete it, and you can object to certain uses — just email us. If you're ever unhappy with how we've handled your information, you can contact the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
Contact. Questions before you book? Email the hosts at TheStudioHouseWarminster@hotmail.com.
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